Returns & Exchanges Policy

All Cultivate Empathy products are made to order — printed just for you at the time of your purchase. As a result, we are unable to accept returns or exchanges.

Please note: we are not responsible for orders with incorrect shipping addresses provided at checkout, or for delays caused by the carrier.

However, there are exceptions for Damaged or Defective Items, Incorrect Addresses, and Lost Packages.

Damaged or Defective Items

We've got you covered if something goes wrong. If your order arrives damaged, defective, or with a manufacturing error, we will make it right — no hassle, no stress. Just reach out to us within 30 days of delivery with a photo of the issue, and we'll offer a free reprint or a full refund, your choice.

To request a reprint or refund:

  • Contact us within 30 days of the receipt of your package

  • Include your order number and a clear photo of the issue

  • We'll take it from there 🩵

Lost Packages

Carrier Lost Your Package

If your order doesn’t arrive and the tracking status hasn’t updated in a while, just follow our claim procedure—we’ll review the situation and help you resolve it. You’ll need to report the lost shipment within 30 days of the estimated delivery date. If the order is considered lost by the carrier and falls within this timeframe, we’ll cover the costs of reprinting and reshipping it.

Before we issue a reprint, we will ask you to help confirm a few details:

  • Check the shipping address: Make sure your delivery address was entered correctly.

  • Contact your local post office: Sometimes the package is nearby, and the post office can help locate it.

Carrier Shows ‘Delivered,’ but You Can’t Find It

If the tracking shows the package was delivered but you did not physically receive it (e.g., a stolen package), we are unable to cover the cost of a reprint or reshipment.

Incorrect Address

If you made a mistake with the shipping address, we might still be able to fix it—as long as the order hasn’t been shipped yet.

Send a message to us as soon as possible! If it has not yet shipped, we can attempt to intercept the package and update the address with our Print-on-Demand service provider.

However, once an order is marked as Shipped, the address can no longer be changed.

That said, sometimes the local postal service can still deliver it if the mistake is minor, like a missing apartment number, so you can try reaching out to your local carrier once the parcel reaches the final-mile carrier.

If the carrier can’t deliver the order, it’ll be returned to our Print-on-Demand service provider. Once the order is returned, we’ll notify you via email, and you’ll have 30 days to confirm the updated address for reshipping.