Empathy is Not the Opposite of Conflict.
Custom emotional intelligence training that helps your managers stop mistaking "being nice" for being effective.
Deployed in as little as 2 weeks, built around your team's real friction points.
See how it works ↓
Your Managers are Not Direct Enough.
Only 27% of managers rate themselves as genuinely skilled at resolving conflict.
The rest cope the only way they know how: they wait, they soften, they hope it resolves itself. Instead, the problem festers, and the conflict grows teeth.
Here's the part most training gets wrong: many of those managers would tell you they're avoiding conflict because they're empathetic.
Avoidance is the Problem
They don't want to hurt anyone, so they don't say the hard thing. That's not empathy. That's avoidance wearing empathy's clothes. Real empathy can hold someone's feelings and still tell them the truth. Avoidance can't.
Attrition is the Cost
Early indicators are often hidden: feedback that never gets delivered, tension that gets absorbed instead of addressed, resentment that spreads department to department.
By the time it's visible in your attrition numbers or your engagement scores, it's already cost more than training would have.
EQ Training Built for the Conversations Your Managers Are Avoiding
I build custom emotional intelligence training for managers, grounded in your organization's specific friction points, based on the feedback conversations, escalations, and conflicts your managers are sidestepping right now.
This isn't a generic "communication skills" deck. It's a program built to give your managers the one thing most soft-skills training skips: the confidence to stay empathetic and direct at the same time.
No 6-week enterprise sales cycle. A tailored program your managers can start using in as little as two weeks.
How It Works
A tailored program your managers can start using in as little as two weeks.
Discovery
A working session to identify your team's real friction points: where feedback breaks down, where conflict gets avoided instead of resolved, where "keeping the peace" is quietly costing you.
Custom Build
I design a module around what I learn in discovery, including real scenarios your managers will recognize, not hypothetical case studies.
Deploy
Delivery-ready materials in your hands within two weeks: live workshop, self-paced video, or a hybrid of both.
Custom Built by Someone Who’s Done This Before
McKinsey’s research confirms what this program is built around: skills rooted in social and emotional intelligence, including conflict resolution and empathy, are among the capabilities AI is least able to replicate.
As routine work gets automated, this is the skillset that becomes more valuable, not less.
15+ years building custom training and curriculum for organizations
Certified EQ Coach, grounded in real coaching methodology, not repurposed content
Built and led Accelerator, an EQ Skills Development Program, as Head of Accelerator at People First Professionals, for two years
Direct experience across Tech, Healthcare, and Consulting; industries with very different pressure points and very different definitions of "difficult conversation"
As an Organizational Anthropologist, qualitative research is the bedrock of every program I build and run.
Learn about Organizational Anthropology
Investment
A $50-per-person generic course that doesn't stick costs more in wasted time and unchanged behavior than a customized program that actually changes how your managers show up. Here's what that looks like at different scales:
Tier |
What's Included |
Investment |
|
Pilot Module (Most Popular) |
Discovery call + one custom module (live workshop or self-paced video), deployable in 2 weeks, for one manager cohort (up to ~15) |
$3,500–$5,000 |
|
Core Program |
Discovery + 3–4 module program, hybrid live/self-paced delivery, up to ~30 managers, includes facilitator guide |
$8,000–$12,000 |
|
Enterprise / Multi-Cohort |
Full program deployed across multiple teams or departments, plus a follow-up refresher session 60–90 days later |
$15,000–$25,000+ |
Every program starts with a free discovery call to scope the right fit. The pricing above is a starting guide, not a fixed menu. Custom industry-specific work (regulated industries, specialized compliance overlap, etc.) may fall outside these ranges.
What People Leaders Are Saying
Mitra C.
Global Market Access Leader
On building a more collaborative hybrid team:
“Candice guided us through different ways to identify, create belonging, and improve situations. She helped us to develop these skills through learning and practice. These tools will be valuable for our members as we return back to the workplace in the near future and also in everyday life situations!”
Nicole S.
Business Strategy and Operations Leader
On addressing judgmental attitudes within the team:
“Candice provided me with great insights to continue to motivate my teams and create an inclusive environment. She really helped me to identify any gaps I have and to improve. I would recommend her to anyone.”
Devin W.
VP, North America Sales
On resolving disconnection:
“Candice lead an incredible discussion for our company event. The content was thoughtful, engaging and inspiring. We left with highly actionable takeaways and changed how we interact for the better!”
Frequently Asked Questions
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Both — they're the same skill. Managers who struggle with conflict aren't usually lacking empathy; they're lacking the confidence to be direct without losing it. This program builds both together.
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Off-the-shelf courses are built once and sold to everyone. This program is built around your organization's actual situations — the real feedback gaps, conflicts, and pressure points your managers are avoiding — so it changes behavior faster than generic content.
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Most programs go from discovery call to delivery-ready materials within two weeks, depending on scope.
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I've built and delivered training across tech, healthcare, and consulting organizations, and I tailor every program to the specific dynamics of your industry.
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Either, or both. We'll scope the right format for your team during discovery, whether that's a live workshop, self-paced video modules, or a hybrid rollout.
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This program is built for teams that need a fast, tailored solution — typically 50 to 1,000 employees — without the multi-month sales cycle of an enterprise training vendor.
